After downloading and completing the Sign-up process on the VetX mobile app, your application will be reviewed by the VetX Veterinary Service Support team. Our Veterinary Service Support team will perform a license verification and will send you an email confirmation if your application has been successfully submitted and approved. We will then request to schedule an interview with you within 3 to 5 days after receipt of the email.

If you do not receive an email confirmation that your application has been successfully submitted, please contact our Veterinary Service Support team at: support@vetx.vet. Our Veterinary Service Support team will reach out to you to work toward a solution.

To follow up on the status of an application, please contact our Veterinary Service Support team via email at: support@vetx.com

Our participating Veterinary Professionals include actively Licensed Veterinarians and Licensed Veterinary Technicians and must meet the following qualifications:

• Have an active license in at least one state in the United States.
• Be comfortable with technology applications, including audio, video, and chat capabilities within the VetX and PetX apps
• Have excellent communication skills
• Be able to interact with Pet Owners in a courteous, professional, and compassionate manner.

If you are approved to become a VetX participating Veterinary Professional, you will be provided a link to sign up for a one-hour training session to have an individual tutorial. The training session is performed via Zoom or other screen share programs. You may schedule your training session based on your availability and open training times provided through the link or by contacting: support@vetx.com.

VetX will initially validate your Veterinary License credentials prior to verifying and activating your account. VetX relies on the honor system after that. We request that you contact us immediately of any notice of violation pertaining to your license or any associated licenses (i.e. DEA, Specialty, etc.).

Vet X does not currently offer license reimbursement. All participating Veterinary Professionals are responsible for all applicable fees to the designated Board to maintain an active license.

VetX does not currently offer liability insurance for participating Veterinary Professionals.

VetX does not offer health insurance benefits for participating Veterinary Professionals due to the 1099 Independent Contractor classification.

VetX participating Veterinary Professionals are responsible for providing their own mobile device(s) to perform their consultations.

The VetX mobile platform is available on both the iOS and Android platforms.

VetX participating Veterinary Professionals will be setup with their individual Stripe account to receive payments. You will receive direct deposits into the bank account of your choice via your Stripe account on the payout intervals of your choice: i.e., daily, weekly, or monthly. Your revenue is derived from consultation calls, as well as from other revenue sources related to the consultation calls and are shared between you and VetX.

VetX participating Veterinarians are considered 1099 Independent Contractors. We do not withhold taxes. As a 1099 Contractor, you will be responsible for all state and/or federal taxes for compensation earned if applicable.

The VetX payment processor Stripe, will provide you with a 1099 form if the income you have generated meets the threshold.

VetX participating Veterinary Professionals are paid a share of each completed consultation call, late cancelled booked consultation calls, as well as on all issued and fulfilled prescriptions, OTC products, and all other products and services purchased by the Pet Owner as a result of the consultation call. The amount of compensation earned is dependent upon how many hours you choose to be available on the platform, the volume of consultation calls you accept and complete, together with the number of prescriptions, products and services purchased as a result of your interaction with the Pet Owners.

VetX participating Veterinary Professionals create their own schedule and choose when it is convenient for them to accept consultation calls on the VetX platform. You may set the hours, times and days that you are available on the VetX platform from the in- app scheduling page and may be on the VetX platform as many hours as you wish. The VetX platform is available to Pet Owners 24/7/365 nationwide.

VetX participating Veterinary Professionals can take calls anywhere, anytime on the VetX platform.

If you are unable to provide the Pet Owner a definitive answer, you may refer the Pet Owner to another participating Veterinary Professional on the VetX platform or refer them to a Veterinary facility in their local. If it is not a critical issue requiring an immediate response, you can refer the Pet Owner to our Veterinary Service Support team for assistance.

At the end of the consultation call VetX’s platform will prompt you to complete a consultation call summary in the SOAP format. The SOAP consultation summary must be completed for the consultation call to be complete and for your payment to be processed. After you complete the SOAP consultation call summary, both you and the Pet Owner will receive an audio recording and written transcript of the consultation call via email.

All SOAP consultation call summaries will be available for both the participating Veterinary Professional and the Pet Owner to access at any time on the platform as a record of the consultation history.

Pet Owners are given the option to select with whom they wish to have their consultation call when making their selection from the list of available participating Veterinary Professionals that are currently online or by searching for a specific Veterinary Professional.

VetX participating Veterinary Professionals provide telehealth and telemedicine services for Pet Owners. We adhere to the VCPR rules and regulations in all 50 states, We do not have formal protocols for you to recommend to the Pet Owner. As an example, if a Pet Owner calls about vaccination protocols, we do not require that you recommend specific vaccines to the Pet Owner. With the education, knowledge, and experience you have gained during your career, we want you to make the best recommendation in the interest of the pet.

When a call comes through, you will have the opportunity to accept or decline the consultation call. If you decline the call, the call will be routed to the next available participating Veterinary Professional.

VetX is a Telehealth – Telemedicine platform that provides TeleAdvice, TeleConsulting, TeleMonitoring and Teletriage services for Pet Owners. Consultation calls may range from urgent situations where you would refer the Pet Owner to an emergency facility to questions about preventative pet health options. VetX is VCPR complaint.

VetX does not currently offer a reference library for our participating Veterinary Professionals to utilize during a consultation call, However, while performing a consultation you will be able to move around within your mobile device to other devices to utilize other resources available to you.

Pet Owners can initiate calls via audio, video or chat. If the call is initiated as audio, you will have the ability to ask the Pet Owner if they are comfortable switching to video during the consultation if you need to get eyes on the pet to better evaluate the situation. However, due to the video capabilities, we ask that you be aware that you will potentially be on camera. Professionalism and etiquette are important for our profession and your attire should reflect both. A good rule to follow is: wear something you would be comfortable wearing into an exam room with a Pet Owner.